Claims

Let us take care of you by assisting you through the claims process. We will manage the process with you from start to finish.

At SFA you are promised a seamless claims experience.

We will manage the process with you from start to finish.

Please assist us to speed up your claim by following the procedures as set out below.

It is important that all claims are reported to Strategic Financial Alliances within a specified time as stipulated in your policy schedule.
Remember that claims related to theft, vehicle accidents, and criminal activity must be reported to the South African Police Service, as we require a case number to proceed.
Keep all your documentation relating to the claim somewhere safe, as we most likely will need it during the process.
A claims representative will be allocated to your claim and will work with you and other relevant parties to gather the documentation required to finalise your claim.

Six steps to simplify your claims process:

Step 1

Notify the SFA team by phone or submit a claim online. For your convenience we have three options available to submit your claim:

  1. Telephone: 010 447 5577
  2. Email: claims@strategicfin.co.za
  3. Or complete the form below:

Step 2

Report the incident at the SAP.

Step 3

We will send you the claims form to be completed.

Step 4

Send us the required documentation

  • We may need additional documentation depending on the nature of the claim, but these will be discussed with you. Make sure you have all the necessary documentation ready when you submit your claim.
  • We have listed the information required for the different types of claims below:

 

Motor collision claim

  • SAP case number
  • Driver’s licence
  • Third party details (if a third party is involved)
  • The assessor/claims handler will inform you what additional documents they might need

 

Stolen motor vehicle

  • SAP case number
  • Vehicle chassis number (VIN)
  • Driver’s licence
  • The assessor/claims handler will inform you what other documents they might need

 

Windscreen repair

Did you know that more than 30% of windscreen damage can be repaired without having to replace your windscreen? Contact us for more details.

  • Contact SFA to report your claim
  • We will advise you of the different replacement options and inform you about your excess (if applicable)
  • The SFA team/the insurer/the supplier will contact you to arrange a fitment or repair
  • We will manage the process from start to finish

 

General all risk claim (lost/damage/stolen)

  • SAP case number
  • Invoice (if item has been replaced/repaired)
  • Quotation to replace/repair
  • Damage report from the service provider

 

Cell phone

  • SAP case number
  • Invoice (if item has been replaced/repaired)
  • The assessor/claims handler will inform you what other documents they might need

 

Jewellery

  • SAP case number
  • Quotation to replace/repair
  • The assessor/claims handler will inform you what other documents they
    might need

 

Geyser with or without resultant damage

  • Quotation for the damage
  • Invoice (if item has been repaired/replaced)
  • The assessor/claims handler will inform you what other documents they might need

Step 5

SFA will take control of your claim, advise you accordingly and send it to the insurer for processing.

Step 6

SFA will be with you every step of the way to update you on your claim and the progress until your claim is finalised.